Get Started with Trezor | trezor.io/start
About this guide
This document is a compact, presentation-style guide (approx. 1500 words) to help new users set up their Trezor hardware wallet and Trezor Suite. It covers the essential steps, security best practices, troubleshooting tips, and links to official resources. The HTML is structured with headings (h1–h5) and semantic sections so you can easily paste it into a webpage, present it, or export it as a PDF for offline distribution.
Quick start (high level)
1. Inspect & connect
Unbox your Trezor device and inspect the packaging for tamper signs. Connect it to your computer using the supplied cable. If it's a new device, it will not have firmware installed yet — follow the device prompts and Suite instructions.
2. Install Trezor Suite
Download the official Trezor Suite app for desktop or use the web app. Suite guides you through firmware installation, PIN creation, and wallet backup. Always verify you downloaded from trezor.io.
3. Create a wallet backup
Your wallet backup (formerly called "recovery seed") is the vital list of words that can restore your holdings. Write it down on the provided card or a metal backup — never store it digitally.
4. Secure PIN & settings
Choose a PIN for device access, enable passphrase protection if you need extra privacy, and review Suite security settings such as firmware verification and passphrase options.
Detailed setup (step-by-step)
Step 1 — Download & verify Suite
Go to the official Trezor Suite page and download the desktop installer (or open the web app). If you download the app, verify the checksum or signature according to Trezor's verification guide. Verifying ensures the app is authentic and hasn't been tampered with.
Step 2 — Install firmware
The device ships without firmware. During the first connection Suite prompts to install the latest firmware. Follow the device screen prompts — do not skip firmware installation. Only accept firmware requests shown on the device itself.
Step 3 — Create wallet & backup
After firmware is installed you'll be prompted to create a wallet. Choose to create a new wallet (or recover from an existing wallet backup). When creating a new wallet, the device shows a word list (12–24 words). Write these down in order and store them offline and secure. Treat this backup as the single key to your funds.
Notes on wallet backups
Trezor now uses clear terminology and guides on how to store and use backups. Avoid screenshots, cloud copies, or sending your words over any network. Consider metal backup plates for long-term storage and fire/water resistance.
PIN & passphrase tips
Select a PIN that's memorable but not obvious. The PIN protects the device from local attackers. A passphrase is an optional 12+ char secret that creates a hidden wallet — if you choose to use a passphrase, keep it secret and never store it with your backup words.
Security best practices
Hardware wallets like Trezor substantially raise the security bar by keeping private keys offline. Still, security depends on following best practices: buy devices from authorized sellers, always verify firmware and app sources, keep backups offline and split them if desired, and never share your backup words. Beware of phishing sites that mimic trezor.io — always check the browser address bar and prefer the official Suite downloads page.
When to contact support
If you see physical tampering, strange firmware requests, or unexpected behavior, do not proceed. Reach out to official Trezor support via their website and follow the guidance. Keep device serial numbers and purchase info handy when contacting support.
Troubleshooting & common questions
Common issues include driver or install warnings on Windows, old firmware prompts, or USB connection problems. Trezor Suite has dedicated guides for installing on Windows, macOS and Linux, as well as step-by-step recovery instructions for different models.
Lost PIN / recovering wallets
If you forget your PIN you may need to reset the device and recover the wallet using your backup words. This is why backups must be stored securely and accessible to you.
Official resources (10 links)
Below are ten official Trezor resources included as colorful quick links — useful for distribution during workshops or embedding into your documentation.
Presentation notes (for presenter)
Use the sections as slides. Keep each slide focused: 1) Why hardware wallets, 2) Install Suite, 3) Install firmware & create backup, 4) PIN & passphrase, 5) Security & support. Encourage attendees to follow along on trezor.io/start and to ask questions after each step.